Dear Motive Customer,

Fleets have experienced delays in AI-related events uploading to the dashboard, between 7:19 AM UTC and 1:44 PM UTC.

The underlying issue has now been fully resolved, and new AI events are updating in real time. Events generated during the impacted window may still appear with a delay, as our systems continue to process the backlog. Our team is actively working to ensure all affected events are fully processed and reflected in the dashboard as quickly as possible.

Thank you again for your patience and understanding while our teams resolve these delays with the utmost importance.

We apologize for the disruption and will provide updates as the status progresses.

Sincerely,
Your Motive Team