Messaging
Messaging Service Unavailable - Investigating
Dear Motive customer,
Permanent solutions have been implemented to resolve the intermittent messaging service issues. Full reliability was restored at 2PM PT today and we now have full confidence there will be no further interruption to any users.
We apologize for the inconvenience you may have encountered, and greatly appreciate your patience while we improved our platform to ensure this cannot happen again.
Dear Motive Customers,
The impacted Messages functionality has fully recovered, and all services are now operating normally. We’re actively monitoring the systems to ensure no outlier errors are observed.
We sincerely apologize for any inconvenience this interruption may have caused. Thank you for your patience and understanding as we worked to identify and address the root cause of the issue.
Sincerely,
Your Motive Team
Dear Motive Customer,
We are currently experience a disruption in service of our Messaging functionalities.
Our teams are currently investigating and resolving, and we will continue to provide updates as soon as possible.
Thank you for your patience and we sincerely apologize for the disruption today.