Fleet events delayed

Resuelto Mar 5, 2026 7:21 PM PST

Dear Motive customer,

This issue was resolved at 7:10 PM PT. Safety and AI Dashcam events and Motive Analytics data are now displayed live. No events were lost during this period.

Once again, we apologize for the disruption this may have caused to your operations, and thank you for your patience and understanding while we resolved these issues.

Sincerely,
Your Motive Team

Supervisando solución Mar 5, 2026 1:22 PM PST

Dear Motive customer,

The underlying Fleet Events issue was identified and mitigated. Face Matching is delayed and should be back to normal in 3 hours. Motive Analytics data should be caught up in 3 hours. Safety events (such as hard braking or collision), AI Dashcam events (such as close following, driver distraction, and mobile phone usage) are delayed and should catch up in a few hours.

Sincerely,
Your Motive Team

Problema identificado Mar 5, 2026 9:44 AM PST

Dear Motive customer,

Fleets may be experiencing delays in Safety events (such as hard braking or collision), AI Dashcam events (such as close following, driver distraction, and mobile phone usage), and new Motive Analytics data.

Our teams are working to restore these sources to real-time. We expect events to be real-time within a couple of hours.

Thank you again for your patience and understanding while our teams resolve these delays with the utmost importance.

We apologize for the disruption and will provide updates as the status progresses.

Sincerely,
Your Motive Team