Safety Scores & AI Coach recaps Degraded - Investigating - Status Page

Löst Mar 10, 2026 8:20 AM PDT

Dear Motive customer,

This issue was resolved at 12:38 PM PT. As of 8:30 PM PT, AI Coach recaps are now generated and sent to all eligible drivers.

Once again, we apologize for the disruption this may have caused to your operations, and greatly appreciate your patience while we resolved these issues.

Sincerely,
Your Motive Team

Övervakar Mar 9, 2026 3:21 PM PDT

Dear Motive customer,

Over 50% of AI Coach recaps have been generated since resolving the issue and continue sending the remainder of this week’s sessions. Eligible drivers who have yet to receive their recaps can expect this in the coming hours.

We appreciate your continued patience on this matter.

Sincerely,
Your Motive Team

Övervakar Mar 9, 2026 12:34 PM PDT

Dear Motive customer,

Safety Scores are now fully up to date in the Dashboard and Driver App. We confirmed that all underlying safety events were successfully recorded during the delay and have now been fully incorporated into the scores.

We’re working to restore normal processing of AI Coach recaps, and will provide an update by 2:30PM Pacific Time Zone. We apologize for the inconvenience.

Sincerely,
Your Motive Team

Utreder Mar 9, 2026 9:30 AM PDT

Dear Motive customer,

We are investigating an issue causing delays in Safety Score updates and AI Coach recaps for fleets. Safety Scores in the Dashboard and Driver App may not reflect the latest driving activity. All underlying safety events are still being recorded. We’re working to restore normal processing and will provide an estimated resolution time shortly

Sincerely,
Your Motive Team