Fleet Dashboard
Safety Events are Delayed
Dear Motive Customers,
The disruption affecting safety event processing delay was resolved around 9:30 pm Pacific. System processing is now fully recovered. All safety events are being processed in real time.
We sincerely apologize for any inconvenience this interruption may have caused. Thank you for your patience and understanding as we worked to identify and resolve the issue.
Sincerely,
Your Motive Team
Dear Motive Customer,
We’ve identified and resolved the problem causing delays in processing some Safety events. No data has been lost, and all Safety events will continue to appear as processing catches up. Our team is actively working to restore normal processing times, and we’ll share updates as the situation progresses.
We apologize for any disruption this may have caused to your operations and appreciate your patience and understanding.
Sincerely,
The Motive Team
Dear Motive customer,
We are currently experiencing an issue affecting AI Dashcam Plus devices for customers in the United States and Canada.
What is happening:
Since approximately 9:00 AM PT (12:00 PM ET) on October 6, AI Dashcam Plus devices have been unable to upload most AI-detected events and video recall requests due to a backend processing delay.
How this impacts you:
• AI-detected safety events (images and video) from AI Dashcam Plus devices are not appearing in the dashboard.
• Video recall requests for AI Dashcam Plus devices are not completing.
• Other dashcam models, including AI Dashcam, are not affected. Customers in Europe are not affected.
• We are confirming whether events recorded during this period will upload automatically once service is restored, and will share an update on this.
What we are doing:
Our engineering team is treating this as a critical priority. We have increased processing capacity and are actively monitoring as the backlog clears.
We apologize for the inconvenience and will provide updates as things progress.
Sincerely,
Your Motive Team