Motive

Driver App

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Service Degradation

Löst

Dear Motive Customers,

We are pleased to inform you that the issue affecting our services has been resolved.

Our Public API experienced intermittent disruptions from 6:25 AM PT to 6:55 AM PT. During this time, there were also intermittent failures affecting up to 3% of some requests in the Fleet Dashboard and Mobile apps. No data was disrupted, and all retries were successful.

Our teams are introducing further safeguards, in addition to the rate limiting and other protections already existing, to ensure this edge case and any other improper usage of our API by partners and customers cannot impact the experience of our customer base at large.

Thank you for your patience and understanding while we worked to address this matter.

Sincerely,
The Motive Team

Utreder

Dear Motive Customers,

We are currently experiencing a service degradation that may impact our Public API, Web Dashboard, and Mobile.

We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to resolve the issue.