Delay in historical event processing

Resolved Aug 9, 2024 12:11 PM PDT

Dear Motive customer,

This issue was fully resolved at 1:00 AM PT today, all data has been fully processed, and we don’t expect further interruption or delays to any users.

We apologize for the inconvenience you may have encountered and greatly appreciate your patience while we improve our platform to ensure this cannot happen again.

Best Regards,
Team Motive

Problem Identified Aug 6, 2024 2:15 PM PDT

Dear Motive Customers,
We are currently experiencing delayed processing for data from VGs received between a 28 hour window from 6:30 am PST on 5th Aug 24 to 10:30 am PST on 6th Aug 24. This will result in discrepancies in historical data from vehicle gateways and reports for the above duration. New data is currently being processed in real time without issues. We currently expect the backlog to be processed by Aug 8th EOD and we are actively looking into accelerating the backlog processing.
We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to resolve these issues.