Fleet events delayed
Dear Motive customer,
All Motive Cards transactions are updating and completing as normal.
Data in the new Motive Analytics area is also real-time (standard reports and analytics were already real-time).
Thank you for your patience and understanding while our teams resolved these issues, and we apologize for the disruption.
Sincerely,
Your Motive Team
Dear Motive customer,
All events are now real-time, as well as image and video recall capabilities and the new device lifecycle.
If any request was made to a vehicle’s device that became offline during this time, rest assured those will be completed as soon as the vehicle is online again.
Fleets may still experience delays in receiving transaction updates from Motive Cards and might experience intermittent declines.
Some data in the new Motive Analytics area is delayed and the remaining data backlog will complete later in the day. Standard reports and analytics in the product are real-time.
Thank you for your patience and understanding while our teams resolved these issues today, and we apologize for the disruption and will provide updates for the final Motive Card and Analytics resolutions as they conclude.
Sincerely,
Your Motive Team
Dear Motive customer,
Fleets may still be experiencing delays in AI Dashcam events (such as close following, driver distraction, and mobile phone usage), while Safety events are again real-time. AI Dashcam events are delayed about one hour and reducing.
Fleets might experience delays in receiving transaction updates from Motive Cards and might experience elevated declines.
Image and video recall requests to devices are delayed, and new devices may not reach an active status. These device operations will eventually succeed, and if a device has gone offline, will automatically retry once that device and vehicle are online.
New Motive Analytics data may still be delayed, as well. Standards reports and analytics in the product are real-time.
Our teams are working to restore these sources to real-time while our primary service provider also continues to work towards full recovery.
Thank you again for your patience and understanding while our teams resolve these delays with the utmost importance.
We apologize for the disruption and will provide updates as the status progresses.
Sincerely,
Your Motive Team
Dear Motive customer,
Fleets may be experiencing delays in Safety events (such as hard braking or collision), AI Dashcam events (such as close following, driver distraction, and mobile phone usage), and new Motive Analytics data. Fleets might experience delays in receiving transaction updates done on Motive Card and might experience elevated declines.
Our teams are working to restore these sources to real-time while our primary service provider also continues to work towards full recovery. We expect most safety events to be real-time within a couple of hours, while other events or analytics data may take further hours to achieve full real-time status.
Thank you again for your patience and understanding while our teams resolve these delays with the utmost importance.
We apologize for the disruption and will provide updates as the status progresses.
Sincerely,
Your Motive Team
Dear Motive customer,
Fleets may be experiencing delays in Safety events (such as hard braking or collision), AI Dashcam events (such as close following, driver distraction, and mobile phone usage), and new Motive Analytics data. Fleets might experience delays in receiving transaction updates done on Motive Card and might experience elevated declines.
Our teams are working to restore these sources to real-time while our primary service provider also continues to work towards full recovery. We expect most safety events to be real-time within a couple of hours, while other events or analytics data may take further hours to achieve full real-time status.
Thank you again for your patience and understanding while our teams resolve these delays with the utmost importance.
We apologize for the disruption and will provide updates as the status progresses.
Sincerely,
Your Motive Team
- Services / Web Dashboard Reports
- Cards / Motive Card